Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a refund or return.

To be eligible for a refund or return, your item must be in an unacceptable condition  (poor quality or defective) and you can't use it. You’ll also need the receipt or proof of purchase.

To start the return or refund process, you can contact us at info@byo-business.com. If your return/refund request is accepted, we’ll send you instructions on how to get a refund. Items sent back to us without first requesting a return/refund will not be accepted.

You can always contact us with any questions at info@byo-business.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.